Thoughts on National Free Wi-Fi Public Networks

There’s a good chance that at some point yesterday, you heard/read that the FCC is considering the possibility of developing free and public Wi-Fi across the entire United States. At first blush, this sounds like a really cool idea. Some people think that the right to internet access should be a universal right — as in part of the Universal Declaration of Human Rights.

On my way to campus this morning, I heard Diane Rehm and her panel speaking about this issue. After listening to the broadcast for just a few minutes, it’s easy to see how complicated this issue is. There’s the telecommunications companies that have invested all that money into infrastructure (apparently, over $1 trillion). There’s also the idea of who would pay for the maintenance of the infrastructure if it were no longer in the hands of the private sector (read: tax dollars). I suppose, before we even get that far, is the feasibility of having many people “on the network” at once. One of the panelists was talking about how in some areas, there would be situations where a number of people would have to share 5 mbps. That won’t work.

But therein lies the answer.

Innovation.

For national Wi-Fi to be a possibility, there’s going to need to be improvement in the technology. Yes, Wi-Fi capabilities have increased exponentially since its existence, but my sense is that we won’t be using Wi-Fi “forever.” That’s not a bold prediction by any stretch of the imagination, but my guess is that there will be something that comes along that usurps Wi-Fi as the “be-all and end-all” of our internet connectivity.

I’m sure this example has been overused, but the best way I can describe it is through TV. Remember when there was analog cable? The bunny ears and all that? Digital cable replaced analog cable as the staple of the way that TV is provided to customers. Right now, we’ve got Wi-Fi. It’s ubiquitous. Just like analog cable was ubiquitous.

So, if I had to hazard a guess, I’d say that maybe in the next decade (or two?) we’ll see something that comes along and usurps Wi-Fi as our main way of connecting to the internet.

When Was the Last Time You Listened to the Radio?

This evening I spent a little time at a friend’s house, looking in on her cat. As an aside here, cats are great! In amidst the playing with the cat, the radio was on. The radio was on when I got there and I left it on when I left (as instructed). After playing with the cat for a while, I sat down on the couch and listened to the radio for a little bit.

While usually not an experience worth noting, this one was. NPR was playing and because it was the weekend, it wasn’t the usual NPR-programming I was used to hearing during the week when I have NPR on in the car. In fact, listening the radio inside the house is an altogether different experience than listening to NPR in the car. In fact, outside of this evening, I can’t remember the last time I listened to the radio inside the house (and wasn’t doing something else at simultaneously).

Anyway, NPR was talking to bright young musicians. When I say young, these folks were still in high school, but they had some incredible stories. The thing I want to point out: I was forced to imagine the conversation between the host and the guest… and imagine the audience, too (as they were in front of an audience). This is something that I rarely have to do (because I don’t listen to the radio unless I’m in the car).

Two things I want to note about this experience:

1) It made listening the radio a much richer experience. That is, I was forced to use my imagination to fill in the holes as to the facial reactions by the guest and the host and fill in the space of what the audience might be doing, too. As I said, this is something I don’t have to do very often.

2) It made me think about what it might have been like for people before there was TV. Huddling around the radio together used to be a common family activity. It’d be hard to conduct this study, but I wonder what the data would show based on those folks who had to do more imagining (before there was TV) vs. those folks who don’t have to do imagining (because there is TV). I wonder if the “before there was TV” group might have more developed imaginations.

If I were the CEO of CNN… (Part 2)

In yesterday’s post (Part 1), I went down a bit of a tangent and really focused on CNN’s potential to become the “go-to” network for fact-checking. Today, I wanted to revisit the idea of being the CEO of CNN and take a closer look at CNN from a strategic standpoint.

Yesterday, I mentioned that one of CNN’s resources was its plethora of international journalists. This is certainly something that needs to be considered when developing a new strategy for CNN. Although, also as I said yesterday, Americans are known for not caring about what’s going on in the world.

Another one of CNN’s resources (intangible, mind you) is their brand. I couldn’t find any hard data, but my guess is that CNN has a better reputation for reporting impartial and accurate news than MSNBC or Fox News. (Aside from some slip-ups, of course.)

As some critics have said, CNN grew in popularity when it was showcasing, “hard-hitting investigative reporting.” One could postulate that this strength grew out of the two resources above. By having lots of international journalists, they’re able to report on the day-to-day news, while still researching/developing investigative reports. Similarly, their brand equity gives them an “in” because people around the world recognize CNN as a news organization that is watched by many people. As a result, someone may be more likely to tell CNN their story.

When examined from this perspective, it certainly seems that this kind of reporting is one of CNN’s core competenciesWhy is it a core competency? It’s certainly a unique strength and it is embedded deep within CNN. It also allows CNN to differentiate itself from its rivals. Unfortunately, it seems that CNN has strayed from this core competency.

So, in addition to yesterday’s conclusion about CNN expanding its “fact-checking” programming, it seems that CNN would be well-served to, as some critics have said, “get back to its roots,” and bring back the hard-hitting investigative reporting that brought it brand awareness.

[Note: I’ve barely scratched the surface on the tools that one can use to analyze/develop strategy. Notably missing are things like a SWOT analysis, Porter’s 5 Forces, the BCG Matrix, McKinsey‘s 7S framework, and the list goes on. This two part-series on CNN’s strategy was meant to provide a taste into some of the things that upper-level management would need to consider when developing strategy.]

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If you liked this paper/series, you might want to check out some of the other papers/series I’ve posted.

If I were the CEO of CNN… (Part 1)

A few weeks ago, I was stuck in traffic so I flipped on NPR. As it was the 6 o’clock hour, Marketplace with Kai Ryssdal was on. To my delight, they were talking about the impending shift at CNN. That is, earlier this summer, the current CEO of CNN announced that he’d be stepping down at the end of the year. Recently, CNN announced that Jeff Zucker would be replacing Walton as the President of the company.

Anyway, on the Marketplace broadcast, Ryssdal was speaking with someone who argued that CNN was going to redefine itself:

But that may be tougher than it sounds. With Fox News cornering the political right, and MSNBC owning the political left, the question is, says Sherman, “How do you define yourself, if not by politics?”

Indeed. Fox News is most certainly known as the network that favors the opinion of political conservatives and MSNBC certainly seems to favor the opinion of political liberals. In today’s cable TV marketplace, that certainly leaves little room for CNN. It would be silly of CNN to try to compete with MSNBC in its market (liberals) and it would be foolish of CNN to try to compete with Fox News in its market (conservatives).

Since I just finished up a course on strategy, I thought I’d use some of the tools I learned about to analyze CNN’s current situation. Keeping in mind that this is meant to be a cursory or 30,000-foot view, as I didn’t do a great deal of research, (which is what would need to be done to have a thorough analysis).

The first thing that comes to mind is one of CNN’s resources: international journalists. I remember hearing at one point that this was one of CNN’s distinct advantages (over MSNBC and Fox News): they have a number of journalists worldwide, whereas the other two networks don’t. This allows them to compete in other markets than the US and probably helps lead to CNN’s extensive name recognition worldwide (over MSNBC and Fox News). This is certainly a resource that CNN should try to incorporate into their strategy moving forward.

Though, I have also read that while this is a key resource for CNN, it doesn’t necessarily help them with the US market. Why? While Americans know that it’s good for them to know what’s going on in the world, a great deal of the population doesn’t care. Since the US is the most coveted market, CNN’s going to have to do something to try to pull away viewers from Fox News and MSNBC — or attract new viewers.

After reading about some of the things that Zucker has said, it certainly seems like he doesn’t want to continue to compete just with MSNBC and CNN. It seems like Zucker might also consider other cable networks like Bravo and TLC competitors of CNN.

I tend to agree with some of the critics who think that CNN should return to the kind of programming that made it successful: “hard-hitting investigate reporting.”

But more than that, I think there’s a real opportunity for CNN to create a new market or at least add-value to a different market: fact-checking. As can be seen from Google trends, searches for fact-checking really seem to peak around the time of a presidential election. My thought: CNN could try to capitalize on this by creating programming (not just around election season, but all the time) where they fact-check other news organizations. That is, they could almost do what Jon Stewart and The Daily Show do, but without the satirical/comedic element. That is, CNN could inform viewers how the other two networks are distorting the facts. I remember seeing some programming like this on CNN recently, but my idea would be for more of this programming. Maybe the majority of its programming would be fact-checking.

It’s possible that the networks have already market-tested this idea and found that it won’t work, so that might be why we haven’t yet seen a plethora of this kind of programming, yet, but it’s also possible that no one had considered it or that it was considered and top management didn’t like it.

Maybe my naïvety and wish for this kind of a public service is clouding my strategic thinking, but something tells me that this could work.

[Author’s Note: When I read through this post just now after having written it a couple of days ago, I realized that I didn’t really talk too much about some of the fundamentals of strategy. Look for Part 2 on Sunday.]

Markets Are Cyclical: Why the Internet Monopolies Don’t Matter (that much)

Survival of the biggestThere was a nice feature on Technology in this past week’s Economist. In fact, there were a number of articles I found intriguing (medical tricorders was a good one!), but I want to draw your attention to one in particular: Battle of the internet giants – Survival of the biggest. The case is made that these internet behemoths are getting too big and that their scope needs to be curbed. Okay, I understand that, but I think that the fear is a bit unfounded. Here’s why.

Remember back to when railroads were the only way to get around? Remember when all commerce and long-distance travel was done by locomotive? Now, I don’t know if this is a perfect comparison, but bear with me for a second. There were at least a few big players in the railroad game back in the 19th century (Union Pacific, Central Pacific, and Southern Pacific). I’m sure that there were people back then who were irked that there were monopolies in the railroad business and probably wanted there to be more regulation (like is being argued in the article about the internet).

However, with the turn of the 20th century, a new form of transportation was starting to emerge: the automobile. It didn’t happen overnight, but the automobile eventually became a much more preferred method of transportation.

There’s another example: television. Remember in the early days of TV, there were just a few channels? If you had a TV (and you watched it), you probably saw the same program that everyone else who had a TV was seeing. Again, I don’t know, but I imagine that some folks were pretty peeved by this monopoly. Although, slowly but surely, there came to be more and more choice of TV channels. In fact, it’s gotten to the point where we’re unlikely to ever see the most watched television program eclipsed because there’s so much choice.  Though, some would argue that there still are monopolies in television.

And now what’s starting to breach the monopolies of TV? The internet and online media. There was a slide deck that was passed around courtesy of Business Insider earlier last week that shows the future of digital. There were lots of graphs and lots of data. One of the graphs showed that the percentage of live TV watching has dropped 25% in just the last 4 years. Conversely, recorded TV watching is up over 50%! And a new category has emerged: streaming TV. Whereas there was no streaming TV watching in 2008, it now makes up 7% of primetime viewing in the US.

So, even with all of this choice in television, there is still room for newness and growth.

Tying this back into my argument about the internet behemoths: maybe we can’t see it now, but based on history, I would bet that there’s going to be something that comes along (eventually) and unseats these internet behemoths. Of course, that’s not a reason not to regulate them, but it is something to keep in mind when you see articles like the one in last week’s Economist.

Waking Up with Songs Stuck in your Head

When I woke up this morning, I was surprised to hear a song stuck in my head. I was less surprised that there was a song stuck in my head and more surprised about which song: “A Whole New World.” Remember that song? Remember Aladdin? My goodness — I haven’t seen that movie in ages, so I have no idea why that song would have been stuck in my head. Maybe it has something to do with what I was dreaming about – who knows.

The other odd part was that this wasn’t the only song stuck in my head. I also heard “Frosty the Snowman.” It was almost like the two songs were spliced and I’d hear a verse of Aladdin and then a verse from Snowman.

I don’t have anything profound to share about this experience, but I thought I would post the videos of the songs and give you a flashback to times when you were younger and saw the movie Aladdin or watched those Christmas specials on TV.

When the Wisdom of the Crowd Fails

A couple of weeks ago the  (SCOTUS) ruled that the (otherwise referred to as ) was . This ruling did not come without controversy because, as with most cases brought before the Supreme Court, there were people who disagreed with the ruling.

More to my point though, is that there was controversy because of the lack of agreement amongst the news agencies as to what the ruling was in the first few minutes that it was released. If you like political humor/satire, then you’ll definitely want to check out about the mixup. Interestingly, one of the best on the morning that the decision was released comes from the same website that is being of the decision.

As you’ll have seen if you watched the coverage, read about it, or clicked through to the clip from , CNN was the first agency to report on the decision — but — their reporting was wrong. Immediately after CNN reported the (wrong) decision, those with access to technology began perpetuating the wrong news to their social networks. Shortly after CNN incorrectly reported the news, SCOTUSblog put forth their interpretation and the subsequent major news agencies fell in line reporting the right decision. Even after this happened, CNN and FOX News continued to report the news incorrectly.

This situation brings to light what I see as a potentially major of our ability to connect with hundreds of millions of people in an instant (read: ). As soon as the reports from CNN and FOXNews came out, everyone began telling everyone else the wrong news. This spread quickly. When the right information was thrown into the mix, it became hard for people to know who was right. Were CNN and FOX News right because they had it first? Were SCOTUSblog and other news agencies right because they took the time to read more than the ?

Regardless of who’s right and wrong in this situation, it left people confused and unsure of whom to trust. Different news agencies were telling them different things (about the facts). Now, this happens on a , but that doesn’t make it any less frustrating.

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I’m beginning to wonder about the and it would appear that I’m not the only one. I came across an interesting article this weekend from called, “.” There were some interesting points made by Leonhardt, particularly as they relate to how some folks have begun to trust the “wisdom of crowds” as showcased by websites like  (an online trading exchange website where people can bet on events in a similar fashion to how people can buy/sell stocks).

Some folks think that the internet can be viewed in the same way (wisdom of the crowd). I’m not sure how I feel about this, especially when a well-respected news agency like CNN that’s been operational for over 30 years can make a mistake like this and set the internet ablaze. I like the last paragraph from Leonhardt:

After several years in which the market was often celebrated as a crystal ball, the Supreme Court ruling was a useful corrective. The prediction-market revolution, like so many others, initially promised more than it could deliver. But it’s not as if the old order was working particularly well.

The Most Unifying Global Event: New Year’s Eve & Day

Is there a more unifying global event than New Year’s Eve & Day?

There have been some rather unifying global events in recent memory, but they usually involve some sort of catastrophe (think: tsunamis). In the US, series finales used to be watched by whole lots of people, but with the further development of individual niche markets, even that has tailed off. There likely won’t ever be a TV show that comes close to touching of over 100 million viewers and close to 80% of households watching.

was a pretty well-liked show, (so I’m told), and its series finale only came in at 54th on the same list. TV is ‘nice,’ but it’s not that I would want unifying the globe. Of course, there are exceptions. If everyone were watching a TV that was commemorating world peace or the end of world hunger, then sure, I’m in.

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As I sat and thought about the various global events that have happened, I wondered if there were a night/day more filled with hope and love than New Year’s Eve/Day. Some may cite holidays like Christmas, Thanksgiving, or Easter, but those kinds of holidays can be seen as country-specific or denominational. While there are probably lots of people who celebrate these days regardless of their country and/or religion, I was looking for something with a wider scope.

We could go back in time to the , but again, that was country-specific. Of course, the Soviet Union was interested in the event, but I don’t know that it’s fair to say every country was as enveloped with the event. There’s nothing quite like a ‘new year,’ though, is there? All the potential, the hope, the possibility, the dreams.

I think that New Year’s Eve & Day will be, for quite some time, the most unifying global event. Why? Because this event can be completely different things for everyone. Some people can see it as the end of the “old year,” and some people can focus on the beginning of the “new year.” Some folks can use it as a way to springboard to a motivational state that allows them to achieve their goals/dreams, while others just see it as another day. New Year’s is, in a sense, the perfect event to whatever we want onto it.

Oprah Exudes Gratitude: “We Did It!”

Oprah's Final Farewell; Photo Courtesy: (Screengrab from The Huffington Post video link; No Copyright Infringement Intended)I didn’t have the chance to see any of the celebrity-studded final shows of nor did I have the chance to see her actual finale. I did, however, see (the only one I’ve found of its kind), that had Oprah’s “final monologue.” There’s a 4-minute video in the article that I wanted to embed here for your viewing pleasure, but it’s un-embeddable (at least un-embeddable as far as my Internet know-how goes).

I have written out her final monologue, should you prefer reading to watching/listening:

Every single day I came down from my makeup room on our Harpo elevator I would offer a prayer of gratitude for the delight and the privilege of doing this show. Gratitude is the single greatest treasure I will take with me from this experience. The opportunity to have done this work. To be embraced by all of you who watched is one of the greatest honors any human being could have. I’ve been asked many times during this farewell season, ‘is ending the show bittersweet?’ Well I say all sweet — no bitter. And here’s why. Many of us have been together for 25 years. We have hooted and hollered together. Had our aha moments. We ugly cried together. And we did our gratitude journals. So, I thank you all for your support and your trust in me. I thank you for sharing this yellow brick road of blessings. I thank you for tuning in everyday along with your mothers and your sisters and your daughters, your partners — gay and otherwise — your friends and all the husbands who got coaxed into watchin’ Oprah. And I thank you for being as much of a sweet inspiration for me as I’ve tried to be for you. I won’t say goodbye, I’ll just say until we meet again. To God be the glory.

In watching the clip or reading this monologue, it’s hard not to see the gratitude bursting through. is grateful — through and through. She is to have had the chance to do the work that she does. It beams through in this monologue, it beams through in the clip from the article I’ve linked to, and most of what I’ve read about her general mood about and around the final season is that . And don’t we all have some room to ?

The one thing that strikes me the most from the clip, (which is not included in the monologue), but when Oprah emerges backstage and is hugging her team, is the words she uses. She isn’t crying because it’s over, no. Oprah is saying, “we did it!” We did it. She isn’t mourning the loss of her TV show, she is celebrating the opportunity to have done it. She is offering gratitude for being able to have shared in something so great. She is thankful towards her team for helping her put together 25 years of television that won’t soon be forgotten. And why shouldn’t she be grateful. She’s had an awesome run as far as TV goes and she’s been at the top of for quite some time!

A young boy asks Byron Katie what she would do , “Celebrate!” And why not, right? Sure there can be time for mourning, but there’s so much to celebrate. Katie lists a number of reasons as to why one could be happy for someone’s death (including: they can never be hurt again, they might get to be fertilizer to help something grow to help something else grow, etc.) Here’s another example in a blog post from Katie: “.”

Bring it back to Oprah and gratitude and the last 2 minutes of the clip — you can feel the emotion when she says, “Awww we did it!” There’s so much heart in that exclamation. She’s truly grateful. I am grateful to have had the chance to see the last monologue of The Oprah Winfrey Show and I am grateful to have had the opportunity to share it with all of you. What are you grateful for?

A Rose By Any Other Name: Labels for Political Ideologies and Parties

I was watching some old episodes of on the weekend and I came across two scenes that I think epitomize part of the problem with politics today. Both scenes are from and the first one is of a Republican lawyer, Ainsley Hayes, speaking with two other Republicans about how the White House offered Ainsley a job. The two Republicans talking to Ainsley aren’t speaking too kindly of their Democratic counterparts.

In the second clip, Ainsley Hayes has accompanied Sam Seaborn to a meeting on Capitol Hill that Sam is to have with Congressional aides. Seaborn is trying to convince these aides (to convince their bosses who are Senators), to vote for a bill.

In the first clip, we see Ainsley have an epiphany of sorts about the people she had met on her interview/tour of the White House. After listening to her fellow Republicans speak negatively about the people she’d met, she stands in their defense. In the second clip, Ainsley, speaking to Republican aides, identifies their true intent — “beat the White House.” Instead of coming together for what was right or for what was good, these aides (and by extension, the Senators), were more interested in finding a way to best the White House (and by extension, the party in power — the Democrats).

One of my favorite clips on the issue of “dueling political ideologies” comes from a comedian, of all places. Chris Rock, while a little vulgar in his description, makes an extremely important point. (.) Because of the vulgarity, I have chosen to link to the clip. I can assure that the only vulgarity in the clip is Rock’s swearing.

In the clip, Rock purports that people can get too tied down to a political position based on their affiliation to a party (or an ideology). People who call themselves , before even hearing the issue, sometimes, decide that they are going to fall on the more liberal side of the argument. Likewise, people who call themselves , before even hearing the issue, sometimes, decide they are going to fall on the more conservative side of the argument. I have no issue with people choosing to be view an issue from one slant or the other, but what irks me (and Chris Rock) is when people make up their mind about something before they hear the issue!

For example, I can’t possibly think that I’ve received the full scope of an issue if I just watch MSNBC (). Likewise, I can’t expect to have received the full scope of an issue if I just watch FOX News (). As well, it is important that people who watch these networks understand that in the news they receive from them, they are consuming a particular slant.

I understand that there is a compulsion by some to label everything in the visible (and non-visible) parts of the universe and that in doing so, of course, there needs to be names for political ideologies. Moreover, having names for political parties makes it easier to group together people who are behind a certain cause, but is it really necessary? Do we really have to have a “” of people who call themselves the Democrats or the Republicans? Can’t we just have a full of ? Can’t we just elect people , not their particular stance on when a ?

Again, I understand how difficult this is to imagine — electing a politician not based on issues, but on judgment. And I understand that the way that the current structure of the political landscape (of most countries) is such that politicians are forced into joining party X or party Y, if they want to work to have their issues (that aren’t necessarily mainstream) championed. However, I would like to point out the likes of of the Green Party of Canada and Independent Senator of Vermont as two outliers that show that it is possible to get elected without being affiliated with one of the mainstream parties of a country.