On Judging a Book, er, Manager by its Cover

mona-eendra-NZNFY_g6ong-unsplashThere’s been some news recently regarding the Toronto Maple Leafs that’s, well, that’s frankly, the very opposite of heart-warming. And hearing this news, put some other news in a different light for me. Before we get to that, let’s back up to the 2014 Olympics in Russia.

Heading into the ’14 Olympics, Canada returned its head coach for the men’s hockey team that had led them to victory in the 2010 Olympics held in Canada. As a good Canadian boy, I was super-excited to see Canada defend its Olympic gold medal. In watching the games, I remember thinking that it was like Team Canada was playing with some kind of ‘cheat code.’ Their style of play made it very difficult for teams to score on them — they allowed three goals the entire tournament. One of those was on the penalty kill in their first game of the tournament. They also held their opponents in the semi-finals and the gold medal game scoreless. Very well done, eh?

Fast-forward a year and the Toronto Maple Leafs announced that the coach that led Canada to gold medals in 2010 and 2014, Mike Babcock, would now be the head coach of the Toronto Maple Leafs (he led the Detroit Red Wings to a Stanley Cup victory in 2008). I was overjoyed. Overjoyed! The Leafs won the draft lottery to select first overall at the end of Babcock’s first season and with it, the opportunity to get a generational talent — Auston Matthews. Things were looking pretty good.

Fast-forward to the current season — things haven’t been going swimmingly for Babcock and the Leafs. Expectations were high after resigning some of their stars to expensive contracts. However, the proof very much wasn’t in the pudding. In the first quarter of the season, the Leafs didn’t play well enough and ultimately, the team decided to part ways with Babcock. When I first read the news, I was stunned. I knew that there had been talk of it, but it didn’t seem like the right call. Babcock was a coach with a record that preceded himself and I still had in my mind the images of how much better Team Canada at the ’14 Olympics looked in comparison to other teams. Hoo boy, was I wrong.

That brings us to this week. Earlier this week, there was a story that came out in the middle of the night about some, oh, shall we say, “poor motivational techniques” employed by Babcock with the players. Now, before I should go on, I should say that I’ve never played professional or organized hockey. I don’t know what it’s like in the “locker room” or on the “practice ice.” I have, however, played organized baseball, so I am familiar with some of the groupthink and harsh conditions that can be employed by coaches/managers for any number of reasons. OK, back to it.

Right, Babcock and poor motivational techniques. When I first heard this story, and it wasn’t coming from a “major publication,” I didn’t want to believe it. Instead, I told myself that it was an unsourced claim and that someone was trying to vindictive or hurtful in dragging Babcock’s name through the mud. Flat wrong. The next day, the beat reporters interviewed the player subjected to the poor motivational techniques and… well, as it happens, it did happen. Colour me surprised. Very surprised.

I had this image in my head of this great coach, this coach who had it together, who could command the locker room and motivate the players to do great things. I mean, just look at what he did with Team Canada in 2010 and 2014 — how could the guy who brought so much joy to Canada in these times be the same guy who would subject a player to abject humiliation in front of his teammates? Major cognitive dissonance for me.

And as quickly as I was having those thoughts, it was a stark reminder that you can’t judge a book by its cover. You can’t judge a coach from what you see in the 2+ hours during the 80+ games they play during the season. There’s so much more than meets the eye in sports. The coaches are with the players as part of their frickin’ job (!). They seem the daily for many stretches at a time. As fans and viewers, we go to work all-day. We spend time with our kids. We have other hobbies. There is so much behind the scenes in sports that we don’t see. Yes, we see the players/coaches give interviews, but that’s a very small snippet of their personality and it might even be some kind of a “show” that they’re putting on. Some famous examples: Bill Belichick and Gregg Popovich. There’s more than meets the eye.

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In trying to pull out a more applicable lesson, I can’t help but thinking about leaders, managers, or senior management, in our day-to-day work as public servants. Yes, we see pockets or snippets from people who come from these groups, but that doesn’t mean that what we see is a true representation. In this case, counter to my example from above (in that I was thinking the best of Babcock, while it turns out there were some unsightly things going on), it’s common to associate negative action with “management” (i.e. they’re not doing enough, they don’t see me, they’re not responsive, etc.). While all of that might be true, let’s consider for a moment that maybe there’s something else going on there. Maybe management is doing a lot to try and make sure that they’re meeting needs. Or, maybe that senior leader in the meeting who seems like they’re not taking an interest in you, that senior leader who’s not recognizing you for who you are — maybe there’s more to their story. Maybe they’ve got things going on in their personal life. Maybe they’re in the middle of a messy divorce. Maybe they just heard that one of their parents has Alzheimer’s. Maybe their dog is sick. Who knows!

The point here is that, in all the circumstances that bring people together, all the times where we’re greeted by the faces of people near our orbit, we can never really be sure of the events that immediately preceded the stranger to be sitting across from you. So, take a moment, take a breath, take a beat and remember, there’s more to this person’s story.

An Often Overlooked Component of Job Searching: Finding The Right Fit

When you’re out of work, finding a job can be tough. After you’ve mined your network, attended numerous job fairs, and applied to countless jobs online, there’s a good chance that you’re starting to lose hope. Well, I’m here to tell you, don’t. Don’t give up. Don’t lose hope.

Believe it or not, finding a job is not just about you. It’s as much about the jobs that are available as the skills you have to offer. Meaning, you might have just the right skills to be a network developer for a technology company, but if the technology company that you’re looking at doesn’t have any openings, then you may begin to question your abilities and skills as a network developer. You may begin to think that you might not be as good at what you do as you thought you were. The key part of that equation is that the technology company that you’re targeting doesn’t have an opening… but another technology company might.

If you’d like a more concrete example, we can look to professional sports. Since I was born and raised in Toronto, I’m a fan of the Toronto Maple Leafs. It’s currently the preseason, so there are more players “on the team” than there will be in a couple of weeks when the season starts. That is, there are a number of players who are still “trying out” for the team. One of the players who is currently trying out with the Maple Leafs is Mason Raymond, who played with the Vancouver Canucks for the last six seasons.

At the end of last season, the Canucks chose not to re-sign Raymond. As a result, Raymond was able to sign with any team. To start the preseason, Raymond decided to tryout for the Maple Leafs. Given his skill, he likely could have tried out for a number of different NHL teams, but he chose the Leafs. Now, some could point to the popularity of the Leafs as a reason that Raymond chose them, but others could point to the current roster for the Leafs. That is, on paper, Raymond certainly seems to fill a role that the Leafs don’t currently have. As a result, Raymond stands a good chance of making the team.

After the first few preseason games, it certainly seems that Raymond is well on his way to making the team, too. In fact, now there may be some concern among the management of the Leafs that Raymond might be signed away by another team (Raymond’s not technically under contract with the Leafs for the season — he’s just trying out).

My point in sharing this story about Mason Raymond is that when the Canucks decided not to re-sign Raymond at the end of last season, it may have been a rather sad day for him. He might have gotten down on himself and thought that his NHL career was over. A few months later and he’s playing great for the Leafs in the preseason, which will (likely) assure him an opportunity, if not on the Leafs, on some other team.

You may feel like you’re down and out right now (like Raymond might have felt after last season), so it’s important to remember: finding a job is as much about finding the right fit as it is about putting yourself out there.

UPDATE: When I wrote this last week, Mason Raymond was still on a tryout with the Maple Leafs. This past Monday, he signed a 1-year contract. It just goes to show how important finding the right fit can be.

Second-Guessing Managers and General Managers

About a week ago, I was watching the Toronto Blue Jays baseball game and there were some questionable decisions made by the manager. (Note: questionable in that they didn’t really make all that much sense to me or another group of fans of the Blue Jays.) Based on the game situation, many viewers of the game who are familiar with the Blue Jays would have anticipated that the manager would have substituted a certain pitcher. However, this didn’t happen. In fact, the manager substituted a player that was completely unexpected.

As someone who wants to see the Blue Jays succeed, it’s flabbergasting when things like this happen. I watched as fans on Twitter were absolutely dumbfounded by the decision. And that one decision *seemingly* affected decisions in the following game. For instance, because some pitchers can’t necessarily pitch on consecutive days, by using one pitcher on Tuesday, he can’t be used on Wednesday. Having played baseball for some time and having a relatively sophisticated understanding of the game (at least when compared to an average fan), I found it hard to determine the reasoning for the decisions made by the manager. Of course, I was assuming that the primary goal was to “win the game.” However, when you consider that this might not always be the only goal, then one can begin to consider different possibilities.

For instance, maybe the general manager (GM) told the manager that he needed to have a certain pitcher showcased in a game because a scout from a different team was going to be in attendance. Or, maybe the GM said that a certain player was about to be called up and another released, so he should use that player in the game. Heck, maybe there are personality issues (or “office politics“) at play that can’t be seen by fans who simply watch the game on TV. Think about the kinds of politics that happen at your office. These kinds of politics are bound to be at play on baseball teams, especially because the personalities might be a bit more extreme (it takes a certain kind of person to become a high-performance athlete). And, sports teams probably spend more time with each other than your typical office does.

My point in all of this is that it can be tough for a fan when a manager makes a move that seems completely counter to what one would think is the primary goal: winning the game.

On a related note, the NHL free agency period recently opened. Much to the chagrin of Toronto Maple Leafs‘ fans, the Leafs decided to let go of their best center, Mikhail Grabovski. Statistically speaking, that is, if you use advanced statistics, there’s no question that Grabovski was the best center on the Leafs. However, as has been noted with statistics, one can interpret the data to fit their opinion. Regardless, the decision by the GM of the Leafs, like the decision of the manager of the Blue Jays, left fans dumbfounded. These moves by the Leafs were even more frustrating because they had to do with personnel. With the explosion of fantasy sports, many fans have had the ability to pretend to be GMs. My guess is that because of this, some fans may think that they know better (and have tangential proof?) than the current GM of their favorite team.

All this is to say that when your favorite team does something that seems contra-indicated, consider that there might be something behind the scenes that you can’t know. I know, this will probably be of little comfort, but it might allow you to gain a more nuanced perspective of the business of sports.

Colleges Switching Conferences: Markets in Sports

A few weeks ago, 7 teams in the Big East conference voted to remove their men’s basketball teams from the conference. That’s a lot of teams to leave a conference at one time! Truth be told, I’m not an “avid” fan of college basketball, but I do like to catch some games every now and then and like most people, I always keep an eye on March Madness.

When I first heard the news of this happening, the first thing that came to mind: economics.

I never had an economics professor tell me, ‘it’s simply economics!’ but I certainly imagined one telling me this right along with this piece of news. How is it economics? Well, it’s all about markets. Markets? Yes, markets!

In hearing about this, I suspect that the seven teams that voted to leave the conference were noticing all the other teams that were leaving their conferences (in different sports). Many of those teams were moving conferences because of the possibility of more money. There are certain teams that play in certain markets (think: Big Ten) that are able to make a great deal of money for the networks that carry their games (is there any other conference that has its own TV channel?) This is probably why Nebraska joined the Big Ten and probably why Maryland and Rutgers will be joining in 2014.

So, as 7 of the teams that helped to make up the Big East conference in basketball watched as teams like Nebraska, Boise State, and Rutgers moved conferences, I’m sure that this helped to “light a fire” in motivating the teams in the Big East to consider a move.

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All that being said, I’m certainly sympathetic to those fans who hate to see these kinds of moves happen. Why? Rivalries are bound to die. In fact, I remember a time when this idea of a team switching conferences ended (or severely hampered!) one of the most famous rivalries in the sport! The Toronto Maple Leafs vs. the Detroit Red Wings.

The Leafs were moved to the Eastern Conference in 1998 and when that happened, the number of times the Leafs and Red Wings played diminished — a lot. I remember being crushed as a kid because Leafs/Red Wings games were a delight to see. Of course, there’s talk of realignment now, which might see the Red Wings/Leafs back in the same conference (or division)!

In looking back at the history, the Leafs did quite a bit of moving around in the 1990s. This was, in part, because the NHL was going through a great deal of change. In fact, with the switch to Eastern and Western Conferences, the Leafs/Red Wings were relegated to the Western Conference, initially, with the understanding that they would (both!) eventually get moved to the Eastern Conference. This change happened in 1993 and five years later, the Leafs did get moved to the East. Although, The Red Wings remain in the Western Conference.

I don’t know if the moving around of teams in college sports is a perfect comparison to those teams being moved around in the NHL, but with rivalries likely to be greatly diminished, I can certainly empathize.

Day 60 of the NHL Lockout: Learning From the Past

Previously, I’ve written about my interest in history and how I think it’s important for us to have some semblance of an understanding of the past, so that we can make more informed decisions about the future. That is, the past can certainly help in forecasting the future (to some extent). This is part of the reason one of the categories I write about is “history,” and it’s also one of the reasons why I was so keen to watch John Green’s Crash Course in World History.

One thing that has baffled me recently is the inability of the NHL and the Labour Union to come to some agreement. No, that’s not true. The thing that has baffled me is that this is not new. This has happened before. There was a lockout in 2004/2005. There was a lockout in 1994/1995. There was also a strike in 1992. All things being equal, one would think that these two sides would have learned something from the first lockout that could have helped prevent the second lockout. And then one would think that these two sides would have learned something from the first two lockouts to have prevented the third lockout. I guess not because as you can see from the title, we’re into Day 60 of the lockout.

I should say that part of my bafflement with this situation may be a bit colored by my disappointment in the cancellation of the 2013 Winter Classic, which was to feature the Toronto Maple Leafs (!) and the Detroit Red Wings. I grew up watching the Leafs and the Red Wings duke it out in the Western Conference Playoffs, so I was pretty excited (and strongly considering traveling to) see them play at the Big House in Michigan.

Getting back to the lockouts…

Before I sat down to write this post, I had the sense that the NHL Labour Relations were going to be worse than those of the other 4 major sports in the USA and Canada. So, I was a bit surprised to find that the other sports have also had some poor labour relations (in recent history):

  • NBA: Locked out in 2011, 1999/1998, 1996 (only for 3 hours), and 1995 (well before the season and no games cancelled)
  • NFL: Locked out in 2011. Strike in 1982 and 1974.
  • MLB: Locked out in 1990 (no games cancelled), 1976 (no games cancelled), 1973 (no games cancelled). Strike in 1995/1994, 1985 (no games cancelled), 1981, 1980, and 1972.

In looking at the number of lockouts and strikes, it certainly seems like, while the MLB has had a number of labour relations issues, most of them had no ramifications on the games. The NFL has only had a few labour relations issues, though I wonder if there may be some more on the horizon. The NBA has had a couple in the last decade (and a bit), but that’s about it. So, we might conclude from this that the NHL has had more labour relations issue than the other major sports.

Regardless of when this lockout ends, I sincerely hope that the NHL can find a way to keep (at least) the next decade strike- and lockout-free!