A Lesson in Overcomplicated: Gender-Neutral Washrooms

If you’ve ever been part of an organization, there’s a better chance than not that you’ve been involved in a meeting where at some point, you found yourself thinking, “what the heck are we doing?” Well, hopefully you’ve found yourself saying that, otherwise you might have fallen into the trap of overcomplicating something. There was a great […]

How Paul Curry Came to Own His Very Own Hand Dryer: A Lesson in Customer Service

Before there was internet, one of the best ways of interacting with a company was by sending them a letter. That is, getting out a piece of paper and writing by hand your concern, complaint, or compliment! Some folks still do this. Others, opt for an email or maybe even a phone call. After sending the […]