Have You Had Your Culture Change Today?

In 2008, the “neighbourhood coffee shop” closed its doors across the US at precisely 5:30p for three hours to retrain its employees on everything from the sound the milk should make when it’s being heated to the particulars of the colour of espresso shots. Fast-forward ten years and the “neighbourhood coffee shop” is at it […]

If You Want Something, You’ve Got to Reach Out and Take It

Several months ago when I was still a student at George Mason, I was sitting in one of the coffeehouses on campus. Well, actually, it was the Starbucks. I differentiate Starbucks from coffeehouses because I know that some folks don’t necessarily see Starbucks as a coffeehouse anymore. Nonetheless, I was sitting in Starbucks, probably writing […]

The Habits of Societies: The Power of Habit, Part 3b

In Part 1a, we had an introduction Duhigg’s book on habits. In Part 1b, we looked at some of the highlights and the key points from the first section (on individuals) of the book. In Part 2, we looked some of the stories that Duhigg shared in the second section about Michael Phelps, Alcoa, Starbucks, and the Rhode Island Hospital.  In yesterday’s […]

The Habits of Societies: The Power of Habit, Part 3a

In Part 1a, we had an introduction Duhigg’s book on habits. In Part 1b, we looked at some of the highlights and the key points from the first section (on individuals) of the book. In yesterday’s post, we looked some of the stories that Duhigg shared in the second section about Michael Phelps, Alcoa, Starbucks, and the […]

The Habits of Successful Organizations: The Power of Habit, Part 2

In Part 1a, we had an introduction Duhigg’s book on habits. In yesterday’s post, we looked at some of the highlights and the key points from the first section (on individuals) of the book. In today’s post, we’ll look at the second section of the book and pull out some of the key highlights on successful […]

Sometimes, You Really Never Know What the Day Will Bring

Tonight was a bit unexpected. One event (the apartment across the hall having its floors finished) led to a series of events that caused me to end up at a place I probably wouldn’t have foreseen going to, at the start of the day. Since the smell in my apartment was unbearable, after class, I […]

Could This Have Happened in Any Other Country: Only In America

A few years ago in a coffee shop “far, far away,” there was a man who was so desperate, we’ll call him Desperado, that he decided he was going to steal the money out of the tip jar, (which contained less than $5.00 — thus, Desperado). Another man, we’ll call him Hero, saw what Desperado […]