Is “A” Really the Best Option or is it Just that It’s Better Than “B”: List of Biases in Judgment and Decision-Making, Part 18

The other day, someone was talking to me about my series on biases in judgment and decision-making and it made me realize that I was missing a rather important bias — the contrast effect! I’m not sure how this one slipped through the cracks, but I’m glad to be able to write about it for you today. It’s been almost …

Can You Succeed in Politics if You Aren’t Selfish?

From time to time, I like to highlight what I think are important passages in books (Stockdale Paradox, The Art of War, etc.). As I begin my journey through some of the classics, there’ll probably be more and more posts where I’m sharing passages from books. While the passage I’m going to share in this …

The Most Effective Form of Discipline: Punishment or Empathy?

Have you ever broken the rules? If you’re answering honestly, no doubt, your answer should almost certainly be yes. If you drive, you’ve probably rolled a stop sign once or twice in your life. Or, you’ve probably at least barely gone over the speed limit, even if you were trying to maintain a speed below the …

Listen — Let It Swirl Around Your Head, Then Form Your Opinion

In the past two weeks, I’ve seen a lot of people make a lot of different arguments about why they support/oppose intervening in Syria. Of all the arguments I’ve heard, the ones that irritate me the most: “I’m a Democrat/liberal and Pres. Obama thinks we should go to Syria, so I think we have to …

How Paul Curry Came to Own His Very Own Hand Dryer: A Lesson in Customer Service

Before there was internet, one of the best ways of interacting with a company was by sending them a letter. That is, getting out a piece of paper and writing by hand your concern, complaint, or compliment! Some folks still do this. Others, opt for an email or maybe even a phone call. After sending the …

Musings on the Future of Cable News

After reading Kelefa Sanneh‘s piece in The New Yorker that took an in-depth look at MSNBC, it got me thinking about what I wrote a few days about about the future of TV. In that post, I mostly talked about the idea of moving television programs to online streaming or mobile streaming. I didn’t, however, talk …

If You Want a Successful and Sustainable Company, Focus on the Workforce

Several months ago in one of those posts where I write about a bunch of ideas, but don’t flesh any of them out, I wrote the following: Focus on Labor — I’ve never been the CEO or a highly placed Vice President of a company, but from an outsider’s perspective, I always have a hard time …

It’s All About Perspective: The Blind Men and the Elephant

A few days ago, I shared a photo on Facebook that epitomizes what I believe to be one of the hallmarks of life: perspective. I’ve included the photo in today’s post (you can see it there on the right). I can’t tell for sure because I don’t read Korean, but the photo appears to come from advertisement …

Should the Baseball Hall of Fame Change Its Voting Rules?

A couple of days ago, three former MLB players were inducted into the hallowed halls of the National Baseball Hall of Fame. All three of these players weren’t able to attend the ceremony as they all had passed away more than 70 years ago. It’s unfortunate that these Hall of Famers weren’t able to receive the …

Quick Thoughts on the George Zimmerman Trial

Up until now, I’ve done a relatively good job of avoiding any of the coverage of the George Zimmerman trial. There are plenty of uninformed opinions flying around and plenty of partisan positions espoused. I’m not a lawyer nor am I familiar with the self-defense laws of Florida. I couldn’t possibly have an informed opinion. …